Please select from the options listed on the right.

Any general queries should be made to staff in the school office at office@woodlands.kent.sch.uk or by phoning on 01732 355577.

Parent Contact/Communication

We are proud to maintain an open and positive relationship with our families. Communication between home and school is something we value highly and this will continue through a range of channels including face-to-face conversations, scheduled meetings and telephone calls.

Day-to-Day Communication

• Reception to Year 2: Parents are welcome to make a quick note in the reading record
• Reception to Year 4: Parents are welcome to speak briefly with teachers at the classroom door for quick queries.
• Years 5 and 6: In preparation for transition to secondary school, this informal access will no longer be available. At this stage, we encourage children to develop increasing independence and resilience in managing minor issues.
• All year groups: General queries can go to the office directly in person or via email office@woodlands.kent.sch.uk

Arranging Discussions

If you wish to discuss a more complex matter or are unable to access the above:

• Please fill out a form on our website page to request a phone call, brief email response or meeting with the teacher.
• These will be arranged at a mutually convenient time, recognising that teachers are engaged in teaching and school responsibilities throughout each day.

Ongoing Communication

We will continue to provide:

• Three parent consultation meetings each year
• Regular updates on academic progress
• End-of-year reports
• SEND and attendance meetings where appropriate
• Teacher-instigated phone calls or meetings for extra-ordinary reasons
• Emails home via Arbor to share information (These will be one-way but parents can request a meeting/call to discuss further via the on-line form)

For most families, these opportunities will provide sufficient communication regarding your child’s progress and wellbeing.

Escalation Procedures

If further discussion is required, the following steps remain in place:

1. Request a call or meeting with the class teacher via the new communication form
2. If the issue remains unresolved, contact the Phase Leader via the ‘Phase Leader’ form
3. For further escalation, contact a member of the Senior Leadership Team via the ‘Senior Leadership’ form:
   • Amy Adams (Assistant Headteacher): for behaviour, attendance, or alleged bullying
   • Lucy Husband (Assistant Headteacher): for safeguarding, inclusion, SEND
   • Mark Burns (Deputy Headteacher): for academic performance or unresolved concerns
4. Only after these steps should concerns be raised with Mrs Lonie, the Headteacher

Teachers and members of the Senior Leadership Team will not respond to direct emails from parents.  Members of SLT may choose, however, to use email as a means of communication for on-going issues but they will instigate this.  Mrs Stone can still be contacted directly for pastoral matters but is not an alternative to the class teacher who is the key person responsible for the education and welfare of your child. 

Some matters can be escalated to SLT in the first instance if they are serious in nature.  For example, safeguarding concerns relating to the immediate risk to a child should be communicated directly to the safeguarding team via telephone call.  See safeguarding policy for more details.  This contact and escalation protocol pertains to informal concerns.  Please see the Complaints Policy for details of our formal escalation process.

Links to forms:

Request for Communication with Teacher – Fill in form
Raising an issue with a Phase Leader – Fill in form
Raising an issue with a member of the Senior Leadership Team (SLT) – Fill in form

Working Together for Your Child

We are committed to working in partnership with you to support your child’s development. Part of this involves helping children navigate everyday challenges such as friendships, disappointment, or resolving minor conflicts.

These experiences are an important part of growing up. By encouraging children to process emotions, reflect, and move forward, we build their resilience and independence. We ask for your trust that staff will do their best to make professional decisions and be supportive of outcomes, including when addressing issues and applying consequences where needed.

Our shared goal remains the wellbeing, development, and success of every child.